Promoting strong local member-based associations to act as champions of transparency and consumer protection leads to more ethical and fair treatment of clients of financial services.
“Responsible finance” can be understood as a guiding principle for how financial services should be delivered to meaningfully contribute to
sustainable development. One of the critical dimensions of financial sector responsibility is fair treatment of clients and acting in ways that protect their social and economic
welfare.
What We Aim to Achieve
SEEP provides organizational and financial support to microfinance associations to address capacity gaps in areas that are crucial to their successful
promotion of responsible finance. Our suite of tools and expertise seeks to help associations accelerate their development, expand and improve their product and service offerings and
contribute to industry-wide innovation.
The SEEP Network collaborates with the Association of Microfinance Institutions in Rwanda (AMIR) and The MasterCard Foundation to lead the Responsible Finance through Local Leadership and Learning Program in Rwanda. Through market facilitation,
the program aims to catalyze large scale systemic change around responsible finance by addressing the underlying causes of market weaknesses.
SEEP’s services to our members and the broader industry build upon over 30 years of proven leadership in promoting inclusive and responsible financial systems. SEEP provides on-site and
off-site consultancies and technical assistance, as well as training in the following essential areas of association performance.
SEEP is partnering with the Digital Finance Institute to offer online training and certification in inclusive digital finance. Click below to learn more about our course offering. SEEP
members in good standing benefit from a 10% discount.
Cette note de synthèse commence par un aperçu des principes de protection des clients, du programme de certification de protection des clients, et du processus de certification Smart. Elle m…
This learning brief starts with an overview of the client protection principles, the client protection certification program, and the certification process. It then showcases the experiences o…
Digital financial services (DFS) provide health programs with opportunities to accelerate progress toward global health goals and outcomes. By leveraging DFS, United States Agency for Internat…
This learning brief begins by providing an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by AMFA to build its sustainability…
The Financial Inclusion Compass 2018 presents the findings of the inaugural e-MFP Survey of Financial Inclusion Trends, designed and implemented over spring and summer 2018. The survey was mix…
Ce rapport présente les enseignements tirés de la Conférence internationale sur la finance responsable et inclusive (ICRIF), organisée par l’Association des i…
This report provides lessons learned from The International Conference on Responsible and Inclusive Finance (ICRIF), hosted by the Association of Microfinance Institutions in Rwanda (AMIR), ai…
Un mécanisme de résolution des plaintes (MRP), qui peut aussi etre appele mécanisme de recours ou médiation, désigne un système de collecte, de r&eacu…
This document captures the experiences and lessons shared by participants during the SEEP Regional Network Summit, held on March 20th, 2018 in Kigali, Rwanda, about their own experiences promo…
This paper tells the story of how the United Nations Mobile Money for the Poor (MM4P) team in Uganda worked with exporter Kyagalanyi Coffee Limited (KCL) to digitize one of the country’s…
Ce document éducatif donne un aperçu des besoins éprouvés par les institutions de microfinance (IMF) rwandaises dans la mise en place et l’implantation de pra…
Un système de marché est un arrangement impliquant plusieurs fonctions et plusieurs acteurs. Il comprend la fonction de base par laquelle les biens et les services sont fournis a…
This learning brief is based on the lessons that emerged during a study program attended by a Rwandan delegation to New Delhi, India from August 28-31, 2017. The study program was facilitated…
This learning brief which provides an overview of the needs experienced by MFIs in Rwanda in introducing and embedding client protection practices in their operations. It draws on consumer pro…
2017 |The SEEP Network & the Association of Microfinance Institutions in Rwanda (AMIR)
As part of the Responsible Finance through Local Leadership and Learning in Rwanda program, SEEP and AMIR are committed to working with all the stakeholders that can contribute to the scaling…
A grievance redress mechanism (GRM), also called complaint resolution mechanism, recourse or redress mechanism, or mediation, refers to a system for collecting, resolving, and responding to cl…
Par le biais du programme de Finance Responsable par le biais du leadership local (RFLL), le Réseau SEEP travaille avec sept associations de microfinance en Afrique sub-saharienne (au B…
Par le biais du programme de Finance Responsable par le biais du leadership local (RFLL), le Réseau SEEP travaille avec sept associations de microfinance en Afrique sub-saharienne (au B…
Par le biais du programme de Finance Responsable par le biais du leadership local (RFLL), le Réseau SEEP travaille avec sept associations de microfinance en Afrique sub-saharienne (au B…
Through the Responsible Finance through Local Leadership (RFLL) program (2012–2016), the SEEP Network is engaged with seven microfinance associations in sub-Saharan Africa (in Benin, Bur…
Through the Responsible Finance through Local Leadership (RFLL) program (2012–2016), the SEEP Network is engaged with seven microfinance associations in sub-Saharan Africa (in Benin, Bur…
Through the Responsible Finance through Local Leadership (RFLL) program (2012–2016), the SEEP Network is engaged with seven microfinance associations in sub-Saharan Africa (in Benin, Bur…
Through the Responsible Finance through Local Leadership (RFLL) program (2012–2016), the SEEP Network is engaged with seven microfinance associations in sub-Saharan Africa (in Benin, Bur…
El objetivo de la presente Guía es ayudar a las asociaciones de microfinanzas en la elaboración y aplicación de un Código de Conducta (CdC) y apoyar a sus afiliado…
Ésta infografía tamaño poster que ilustra los siete pasos hacia un Código de Conducta efectivo presentado en "Códigos de Conducta Efectivos : Guía par…
This report summarizes client protection (CP) policies and practices in nine microfinance markets in Asia: India, Pakistan, the Philippines, Myanmar, Cambodia, Bangladesh, Nepal, Sri Lanka, an…
Pour le français, cliquez ici.
Para ver este documento en español, haga clic aquí.
The objectives of this guide are to assist microfinance associations in the devel…
L'objectif de ce guide est d'aider les associations de microfinance à développer et appliquer leur Code de conduite (CdC) de façon efficace et à soutenir le suivi d…
Ce document est une représentation graphique de les sept étapes pour un Code de Conduite efficace, tel que décrit dans le guide «Un code de conduite efficace : Guide…
POUR LE FRANÇAIS, CLIQUEZ ICI.
Para ver este documento en español, haga clic aquí.
This poster infographic depicts the seven steps to an effective Code of Conduct o…
Par le biais du programme de Finance Responsable par le biais du leadership local (RFLL), le Réseau SEEP travaille avec sept associations de microfinance en Afrique sub-saharienne (au B…
Under the Responsible Finance through Local Leadership (RFLL) program, lack of credit information sharing was identified as one of the key constraints to a more responsible microfinance sector…
Many microfinance associations (MFAs) are asked by donors to report on a set of indicators or to complete some type of reporting form for the purpose of monitoring and evaluation (M&E). So…
De nombreuses associations de microfinance (AMF) reçoivent des demandes de la part de bailleurs de fonds concernant des rapports sur un ensemble d’indicateurs ou l’utilisati…
SEEP a élaboré un outil de diagnostic qui permet aux associations de microfinance d’évaluer sous tous ses aspects la protection des clients sur leurs marchés…
SEEP has developed a diagnostic tool that allows microfinance associations to comprehensively assess client protection in their markets. This tool allows for a self-guided diagnostic exercise,…
This article summarizes the Spotlight on Financial Inclusion Leaders series of case studies developed by the SEEP Network with support from Citi Microfinance. The series profiles four microfin…
Pakistan’s 70,000 Low Cost Private Schools (LCPSs) are credited with nearly all recent primary school enrollment gains across the country. While they are poised for continued growth, LCP…
Hasta 2012, la Red Financiera Rural (RFR) ha dirigido una iniciativa que provee a 382,220 personas que viven en las áreas rurales y remotas de Ecuador con acceso conveniente a los servi…
Haga clic aquí para leer y descargar una copia de "La banca móvil para la inclusión financiera en las áreas rurales de Ecuador" en español
Since early 201…
Haga clic aquí para leer y descargar una copia de "Expansión de los servicios de dinero electrónico en Perú" en español
Peru is the first country in Lat…
Perú es el primer país de Latinoamérica que pone en vigor una ley de dinero electrónico, permitiendo el desarrollo y ampliación de servicios financieros elec…
In an effort to meet increasing client demand for Islamic microfinance products in Azerbaijan, a broad group of diverse stakeholders led by the Azerbaijan Microfinance Association (AMFA) is wo…
In its 5th generation, SEEP's Network Capacity Assessment Tool (NCAT) is the only internationally recognized tool available to evaluate the organizational capacity of microfinance associations…
En la evolución del sector de las microfinanzas, se ha llegado a un punto de transformación. Van acogiendo el mandato de la inclusión financiera los gobiernos del mundo. Mediante las innova…
Os achados examinados neste estudo são uma contribuição para o debate atual sobre o desenvolvimento e o futuro do setor, ocasionado por uma série de dificuldades que afetaram o setor nos…
