Through the Responsible Finance through Local Leadership (RFLL) program (2012–2016), the SEEP Network is engaged with seven microfinance associations in sub-Saharan Africa (in Benin, Burkina Faso, Côte d’Ivoire, Ghana, Rwanda, Senegal, and Uganda) to promote responsible microfinance. SEEP is supporting initiatives to:

• Develop and enforce microfinance sector Codes of Conduct,
• Train and assess MFIs on the Client Protection Principles,
• Facilitate the establishment or improvement of credit information–sharing systems,
• Identify meso-level interventions to promote client protection,
• Undertake client protection market diagnostics, and
• Promote client grievance and recourse mechanisms.

This publication is part of a series of State of the Practice reports for the seven countries in the RFLL program. The series aims to highlight strengths and priority areas for improving client protection in each country, and to help guide sector stakeholders’ technical and advocacy efforts in this area.