May 25, 2021 | by
The WSBI has conducted two research reports tracking the progress of retail and savings banks in their financial inclusion efforts across Africa (2018, 2019). These reports found that challenges persist around driving client centricity within the institution as well as the formation of partnerships across institutions to offer more low cost effective products.
In 2020 and 2021, the research efforts are focusing on finding solutions to these challenges. The research focus has thus turned to producing a series of case studies, each of which focuses on one theme that an institution may focus on to drive its response to the challenges outlined above. The case studies are:
Please join us for a discussion on the third and fourth case studies – where these studies will be presented and debated across the African membership. The agenda for the discussion is outlined below.
15.00 – Welcome
15.05 – Introduction
Overview of the State of the Industry research series
15.15 - Business models for the mass market
What options are available for an FSP operating in the low-income market?
When is which option ideally deployed?
15.30 – Digitalisation to serve low-income customers
Digitalisation in context, more than a channel
Take-aways from institutions that successfully implemented digitalisation
15.45 – Case study – ABB
Barid-Cash, a successful case of digitalisation across a business
Partnerships, how has it served ABB?
16.00 – Discussion
16.15 – Conclusions
Categories: Event 2021 Events
1621 North Kent Street, Ste 900,
Arlington, VA, 22209
P 202.534.1400
F 703.276.1433
Website Photos: © mari matsuri