Position Summary

The Program Manager for Operational Effectiveness and Development (PM/OED) implements strategies to promote the effective and efficient use of information and knowledge related to Corus' international operations and programs. Specifically, the person maintains departmental policies and procedures and plays a key role in helping users of those policies and procedures best learn and understand the contents (trainings, work aids, etc.). S/he also assists in various cross-departmental, cross-regional efforts such as compiling information on Corus programs needed for complying with external reporting requirements such as the International Aid Transparency Initiative.

Key Result Areas

The success of this role is measured by the following KRAs:

1. Ensures department policies and procedures are up to date and accessible.
2. Co-develops and delivers trainings, work aids, coaching, and other means to reinforce staff in understanding and correctly applying department policies and procedures.
3. Compiles information needed for Corus' compliance in reporting to external parties such as IATI

Roles and Responsibilities

Supports the writing and updating of policies, procedures, manuals, etc. by coordinating subject matter inputs, editing and formatting for clarity, and tracking feedback and proposals for revisions for future versions, owned by the International Program and Operations Department, including:

• Accountability to Affected Populations Framework
• Business Continuity Management System
• Drone Use Policy
• Radio Use Procedures
• Project Management Manual
• Global Security Policy
• Armed Guards Policy
• Country Safety and Security Plan Guidance
• Procurement Policy and Manual & Consultant Procedures
• Vehicle Policy

Develops complementary resources such as training materials or work aids, and delivers training or coaching to ensure the creative and effective roll out of new or updated policies, systems, and procedures.

Assists the AVP for OED in coordinating with other departments and teams, such as International Finance, Legal and Compliance, and International Programs (especially via the Deputy Regional Directors) to identify strategies for staff capacity strengthening related to compliance and risk management in country offices.

Compiles project and country program data needed by the Compliance team for external agency-wide reporting, applying the Corus publication exclusion policy, including:

• International Aid Transparency Initiative (IATI)
• USG Environmental Compliance
• USG Safeguarding Reporting
• Other initiatives as they evolve related to self-certifications for NGO watchdog groups, peer surveys, etc.

Participates in interdepartmental efforts related to knowledge management and learning and development.

Supervisory

This role reports to the AVP for Operational Effectiveness and Development.

Education

Bachelor's degree in a field related to international development, communications, or adult education.

Qualifications

• 5 years of program management and/or operations management for international development and/or humanitarian programs.
• Experience working with colleagues in a multicultural, multi-linguistic environment.
• Excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing.
• French or Spanish fluency preferred.
• Demonstrated ability to develop and deliver in-person and remote training or coaching, as well as develop complementary materials such as manuals, work aids, how-to videos, etc.
• Proficiency in Office 365 applications including Word, Excel, SharePoint, and PowerPoint.
• Skills in representation of information through graphics, video, and other media, a plus.
• Ability to work effectively both independently and as part of a team.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

Working Conditions, Travel and Environment

The duties of the job require regular work at least 5 days/week in alignment with Corus' in person and remote working policy. The employee must be available to work outside normal office hours or on the weekends as required.

This position must be able to travel as required for standard domestic and international business purposes, estimated at up to 25% of the time. While performing the duties of this job in different locations, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and extreme weather conditions, as well as to infectious diseases.

Diversity, Equity, Inclusion and Zero Tolerance to Abuse

As a member of the Corus Family, each employee is expected to:

• Help to develop and maintain an environment that welcome and develop a diverse workforce.
• Foster a work environment where everyone feels valued and included.
• Support employees' evaluation and promotion processes based on skills and performance.
• Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.
• Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.
• Adhere to the Organizational Core Values.