This paper examines the intersection of the Digital Financial Services (DFS) and microfinance. The research provides an overview of the uses of DFS, especially with regards to mobile banking, and addresses the questions of:
What is the role of MFIs in DFS?
Why is there a need for partnerships?
What are the benefits for MFIs of implementing mobile banking?
What are the most common DFS implemented by MFIs and how are MFIs implementing them?
What are the key success factors and challenges?
What are the risks to customers in implementing these services?